16800 Feather Craft Ln Houston, TX 77058-2608
You have questions. We have answers. At Carvibe Houston, we recognize that you, our customer, may have many burning questions about our Used Vehicle Warranty. That is why we put together this FAQ. We want to arm you with the answers you need that will make your shopping experience easier than ever. Take a look at some of the questions we've received over the years and the answers that may help give you the guidance you desire.
| Used Vehicle Warranty FAQ | |
| Q: Is the warranty included or optional? A: Yes. Warranty is included free of charge. Q: Which vehicles qualify? A: Any vehicle purchased that is less than 10 years old and has less than 150,000 miles. Q: Does the coverage begin on the purchase date? A: Yes, it begins on the date of purchase. Q: Is the expiration based on time or mileage, whichever comes first? A: Whichever comes first - 3 months or 3,000 miles. Q: What engine, transmission, drivetrain, electrical or other systems are covered? A: Engine, transmission, and powertrain. Q: What is excluded? A: Standard maintenance. Q: Is there a deductible? A: Zero deductible. Q: Must repairs be preauthorized? A: Yes. | Q: Where may covered repairs be performed? A: At the dealership Service Department. Q: Are towing, roadside assistance or rental benefits included? A: Yes. Q: What maintenance records must the customer maintain? A: It is recommended that all records be kept. Q: Is the coverage transferable? A: No, it is not transferable. Q: How does it relate to the FTC Buyers Guide and any "as-is" language? A: Guides include a 3 month / 3,000 mile warranty. Q: Who administers the coverage? A: Total Warranty Solutions. Q: How does the customer start a claim? A: Call the customer service number for Total Warranty Solutions or the Carvibe Houston Service Department. |
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